agatePrivacy Policy
This page describes what we collect when you use agate and how we keep that data protected. We at agate take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place wagers on Liga 1, Piala AFF, live-dealer tables, or esports markets, we collect specific information to verify your identity, process your transactions, and comply with anti-money-laundering regulations.
Our privacy commitments are simple: we collect only what we need, we protect it with encryption, and we do not sell your data to third parties. This policy explains what we collect, how long we keep it, who has access to it, and what rights you have over your information. If you have questions about how we handle your data, our support team is available in English via live chat and email.
Our services are available only where local law permits. Our servers may sit outside your jurisdiction, and your data may be processed by payment partners, compliance providers, and other vendors who help us operate agate. This policy sets out our responsibilities and your rights under these arrangements.
What Data We Collect on agate
We collect your personal information in several stages of your agate journey:
- During signup: We collect your email address, password (hashed), and security answers. This information creates and secures your agate account.
- During verification: We collect your government-issued ID (passport, national ID, or driver's license), proof of residence (utility bill or bank statement), and your full legal name, date of birth, and address. We use this information to verify your identity and comply with Know Your Customer (KYC) regulations.
- During deposits: We collect payment method details—account numbers for bank transfers, or wallet identifiers for DANA, e-wallet, mobile banking, and local payment. We do not store full payment details; we store only transaction references and processed amounts.
- During gameplay: We collect your wagers, game selections, balances, and transaction history. This data is used to calculate your weekly cashback, track your VIP tier progression, and settle disputes if needed.
- Technical data: We collect your IP address, browser type, device model, and account access times. We use this to detect fraud, enforce account security, and improve agate's performance.
We do not collect sensitive personal data such as your financial account details, health information, or biometric data, beyond what is strictly necessary for identity verification and payment processing.
How We Use Your Data on agate
Our use of your data is limited to the following purposes:
- Account management: We use your email and verification documents to maintain your agate account, process login requests, and reset forgotten passwords.
- Payment processing: We use payment information to process your deposits and withdrawals via our payment partners.
- Compliance: We use your identity data to verify you are not on sanctions lists, to detect fraud, and to comply with anti-money-laundering regulations. Our compliance team may review your account data if unusual activity is detected.
- Promotion eligibility: We use your transaction history and VIP tier to calculate your weekly cashback, assess your referral eligibility, and invite you to seasonal campaigns tied to Liga 1, Piala Indonesia, or Piala AFF tournaments.
- Customer support: We use your account history to assist with deposit, withdrawal, or game-related issues when you contact our support team.
- Service improvement: We analyse aggregate (non-identifying) gameplay data to improve game performance, user experience, and platform stability.
We do not use your data for marketing purposes unless you opt in. We do not sell your personal data to third parties, though we may share specific data with payment processors, compliance vendors, and fraud-detection services as needed to operate agate.
Key takeaways
- We collect email, ID, proof of residence, and payment details only as needed for account verification and transactions
- We use your data for account management, payment processing, compliance, and promotion eligibility
- We do not sell your personal data to third parties
- We keep your data encrypted and stored securely; access is limited to agate staff and authorised vendors
- You have the right to access, correct, or delete your personal data upon request
Third-Party Processors and Data Transfers
We at agate work with trusted partners who process data on our behalf. Payment processors (such as payment gateways for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet) handle your transaction data. Compliance vendors verify your identity against sanctions lists. Fraud-detection services analyse your account for suspicious activity. Email providers send you account notifications and support responses.
These vendors are contractually bound to protect your data and may not use it for their own marketing purposes. Our servers may be located outside Indonesia. Your data may be transferred to, stored in, or processed in other countries. By using agate, you consent to this international transfer. If you are concerned about your data being processed outside your jurisdiction, you can contact our support team for more information about data location and security measures.
Cookies and Tracking on agate
We use cookies to store your login session, remember your language preference, and track how you interact with agate (which games you play, how long you spend on different sections). These cookies help us provide a smoother experience and understand which features are most valuable to our members.
You can disable cookies in your browser settings, but doing so may prevent agate from functioning properly. We do not use third-party advertising cookies. Our cookies do not track your activity outside agate.
Your Rights on agate
You have the right to access all personal data we hold about you. You can request a copy of your account data, including your identity documents, verification history, and transaction records, by contacting our support team. We will provide this information within 14 days of your request.
You have the right to correct inaccurate data. If your address, phone number, or email has changed, you can update it in your agate account settings. If you believe your identity documents are incorrect, contact our support team for assistance.
You have the right to delete your account and associated data. If you request account deletion, we will close your account and remove your personal data from active systems, though we may retain certain data for compliance purposes (for example, to meet anti-money-laundering reporting requirements). Deletion requests may take up to 30 days to process.
You have the right to withdraw consent for marketing communications at any time. If you no longer wish to receive promotional emails about seasonal campaigns during Liga 1, Piala Indonesia, Idul Fitri, Idul Adha, or other events, you can unsubscribe via the link in our emails or contact our support team.
Data Retention and Security on agate
We at agate retain your personal data for as long as your account is active, plus five years after closure to comply with financial and anti-money-laundering regulations. After this period, we delete or anonymise your data unless we are required by law to retain it longer.
We protect your data with industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest). Your password is hashed using secure algorithms and cannot be recovered, even by agate staff. Access to your account data is restricted to authorised agate employees and is logged and monitored.
We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a security breach that affects your data, we will notify you by email within 72 hours and provide guidance on protective steps you can take.
Contact Us About Your Privacy
If you have questions about this privacy policy, how we use your data, or want to exercise your rights (access, correction, or deletion), contact our support team:
- Email: [email protected]
- Live chat: available in English via your agate account dashboard
- Account messaging: send a message directly through your agate account
We aim to respond to privacy requests within 14 days. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about payment data handling or DANA, e-wallet, mobile banking, or local payment integrations, our support team is familiar with local payment regulations and can provide specific guidance.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in how we collect or use data, or to comply with changes in law. We will notify you of material changes by email or by posting a notice on agate. Your continued use of agate after such notice constitutes your acceptance of the updated policy.
Our privacy commitments remain unchanged: we collect only what we need, we protect it with encryption, and we do not sell your data to third parties. Your trust is central to agate, and we take our responsibility to protect your personal information seriously.